FAQs

See the "Build A Gift Box " on our website to chooseitems and create a truly unique and personalized gift.

Unfortunately, we do not offer substitutions on our pre-designed boxes, so check out ourcustom offerings to pick and choose exactly what you would like in your gift.

Each custom order is carefullycurated to your specifications and for us to execute it, we like to have atleast 6 weeks to process it. The execution includes design work, sourcingproducts, packaging, and shipping.

Our boxes are shippedthroughout Canada using Canada Post.

Deliveryavailable in Toronto + GTA for a flat-fee of $15. Please contact us if you areunsure as to whether your delivery location falls within the area of our localdelivery borders.

Our giftstypically ship within 1-3 business days from the day you place your order. (Pleasetake into account delays due to COVID-19)

Absolutely! you get a choice toadd a card for FREE to every gift box. When you check out, include your messagein the box that says "MESSAGE FOR GREETING CARD" in the first step ofcheckout. If you place your order and miss adding the note, just send us anemail to the.gift.boutique.byem@gmail.com with your order number and note requestand we'll add it!

Unfortunately, we do not offerrefunds or exchanges on gifts once they have been sent out.

We’d love to chat. Drop us aline at the.gift.boutique.byem@gmail.com