FAQs

See the "Build A Gift Box " on our website to choose items and create a truly unique and personalized gift.

Unfortunately, we do not offer substitutions on our pre-designed boxes, so check out our custom offerings to pick and choose exactly what you would like in your gift.

Each custom order is carefully curated to your specifications and for us to execute it, we like to have at least 6 weeks to process it. The execution includes design work, sourcing products, packaging, and shipping.

Our boxes are shipped throughout Canada using Canada Post.

Delivery available in Toronto + GTA for a flat-fee of $15. Please contact us if you are unsure as to whether your delivery location falls within the area of our local delivery borders.

Our gifts typically ship within 1-3 business days from the day you place your order. (Please take into account delays due to COVID-19)

Absolutely! you get a choice to add a card for FREE to every gift box. When you check out, include your message in the box in the first step of checkout. If you place your order and miss adding the note, just send us an email to info@emgiftboxco.ca with your order number and note request and we'll add it!

Unfortunately, we do not offerrefunds or exchanges on gifts once they have been sent out.

We’d love to chat. Drop us a line at info@emgiftboxco.ca